Effective Change Management Skills

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly. By the end of this course, you should be able to:

  • List the steps necessary for preparing a change strategy and building support for the change
  • Describe the WIFM – the individual motivators for change
  • Use needed components to develop a change management and communications plans, and to list implementation strategies
  • Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
  • Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
  • Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
  • Use strategies for aligning people with a change, appealing to emotions and facts
  • Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency
  • Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility

Preparing for Change

  • Defining Your Strategy
  • Building the Team
  • Case Study
  • Assessment

Identifying the WIFM

  • What’s in it for Me?
  • Building Support
  • Case Study
  • Assessment

Understanding Change

  • Influences on Change
  • Common Reactions to Change
  • Tools to Help the Change Process
  • Case Study
  • Assessment

Leading and Managing the Change

  • Preparing and Planning
  • Delegating
  • Keep the Lines of Communication Open
  • Coping with Pushback
  • Case Study
  • Assessment

Gaining Support

  • Gathering Data
  • Addressing Concerns and Issues
  • Evaluating and Adapting
  • Case Study
  • Assessment

Making it All Worthwhile

  • Leading Status Meetings
  • Celebrating Successes
  • Sharing the Results and Benefits
  • Case Study
  • Assessment

Using Appreciative Inquiry

  • The Four Stages
  • The Purposes of Appreciative Inquiry
  • Case Study
  • Assessment

Bringing People to Your Side

  • A Dash of Emotion
  • Plenty of Facts
  • Case Study
  • Assessment

Building Resiliency

  • What is Resiliency?
  • Why is It Important?
  • Five Easy Steps for the Leader and the Individual
  • Case Study
  • Assessment

Human Resources Management Skills

As companies modify priorities and operations, human resources functions can move from a dedicated HR role, to that of the manager. Whether the majority of those important functions stays within HR at your organization, or is your responsibility as a manager, it is important that managers understand how much of their role is really about their people, as well as aspects of legislation, policy, and procedures that involve human resourcing issues.

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. By the end of this course, you will be able to:

  • Describe the implications of different aspects of Human Resource Management on their daily responsibilities
  • Define human resources terms and subject matter
  • Recruit, interview, and retain employees more effectively
  • Follow up with new employees in a structured manner
  • Be an advocate for your employees’ health and safety
  • Provide accurate, actionable feedback to employees
  • Act appropriately in situations requiring discipline and termination
  • Evaluate some of the strengths and opportunities for Human Resources in your own workplace
  • Identify three areas for further development within the Human Resources field as part of a personal action plan

Human Resources Today

  • What is Human Resources Today?
  • Key Factors Influencing Human Resources Today
  • Growth in Human Resource Management
  • Case Study
  • Assessment

Recruiting and Interviewing

  • The Job Selection Process
  • Interviewing Fairly
  • The Best Way to Interview
  • Case Study
  • Assessment

Retention and Orientation

  • Getting Off on the Right Track
  • Creating an Engaging Program
  • Using an Orientation Checklist
  • Case Study
  • Assessment

Following Up With New Employees

  • Checking In
  • Following Up
  • Designing the Follow-Up Schedule
  • Case Study
  • Assessment

Workplace Health & Safety

  • Understanding Your Role and Responsibilities
  • Understanding Local and Industry Specific Rules
  • Training for Managers
  • Case Study
  • Assessment

Workplace Bullying, Harassment, and Violence

  • Definitions
  • Costs to the Organization
  • The Manager’s Role
  • An Employer’s Responsibility
  • Case Study
  • Assessment

Workplace Wellness

  • Wellness Behaviors
  • Wellness Trends
  • The Case for Wellness
  • Case Study
  • Assessment

Providing Feedback to Employees

  • Feedback Model
  • The Feedback Sandwich
  • Encouraging Growth and Development
  • Case Study
  • Assessment

Disciplining Employees

  • The General Discipline Process
  • The Progressive Discipline Process
  • Having Discipline Meetings
  • Following Up
  • Case Study
  • Assessment

Social Media in the Workplace

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Companies should examine how this media is affecting them and how they can implement ways to move forward with technology without letting it interfere with productivity.

To effectively learn how to use social media in the workplace, an employee must learn the basic building blocks of social media and the different ways they interact and perform. Once we understand that social media is about communication, we can establish guidelines that allow employees feel free to network while staying focused at work. By the end of this course, you will:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a social media policy
  • Keep your social media secure
  • Establish rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media

What is Social Media?

  • Online Communities
  • User Created Content
  • Information Sharing
  • Communication Tools
  • Case Study
  • Assessment

Defining Your Social Media Policy (I)

  • It Should be a Living Document
  • Choosing an Information Officer
  • What Can and Cannot Be Shared
  • Legal and Ethic Specifications
  • Case Study
  • Assessment

Defining Your Social Media Policy (II)

  • New Hire Orientation
  • Let Common Sense Guide You
  • Nothing Offensive
  • Rules on Soliciting and Personal Posts
  • Case Study
  • Assessment

Creating a Living Document

  • What is a Living Document?
  • How Often is it Revised?
  • Who Will Be in Charge?
  • Change Management
  • Case Study
  • Assessment

Keeping an Eye on Security

  • Password Rules
  • Needs Constant Monitoring
  • Keeping Information Confidential
  • Protecting Intellectual Property
  • Case Study
  • Assessment

Rules to Follow When Posting (I)

  • Always Show Respect
  • Stop and Think Before You Post
  • Always Be Honest
  • Never Discredit or Talk Ill of Competitors
  • Case Study
  • Assessment

Rules to Follow When Posting (II)

  • Be Transparent
  • Act Like You Would in Real Life
  • Grammar and Spelling Still Counts
  • Never Post When You are Angry
  • Case Study
  • Assessment

Benefits of Social Media

  • From Audience to Author
  • Builds Customer Loyalty
  • Speed and Flexibility in Communication
  • Two Way Communications
  • Case Study
  • Assessment

The Pitfalls of Social Media

  • Bullying
  • Group Think
  • Trolling
  • Remember, It is Out There Forever
  • Case Study
  • Assessment

Talent Management

Talent management is essential to the success of any organization. Leaders need to recruit, train, and retain qualified employees. Providing incentives and developing individuals is the difference between engaging people and merely employing them. Investing in talent management will provide financial benefits as it improves the company’s culture.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Define talent and talent management.
  • Understand the benefits of talent management.
  • Recognize performance management and ways to review talent.
  • Identify employee engagement.
  • Create assessments and training programs.
  • Learn how to improve employee retention.

Defining Talent

  • What Is Talent Management?
  • Types of Talent
  • Skills and Knowledge Defined
  • Case Study
  • Assessment

Understanding Talent Management

  • Guidelines
  • Importance & Benefits
  • Challenges
  • Key Elements to Developing a Winning Strategy
  • Case Study
  • Assessment

Performance Management

  • Performance Management Defined
  • Benefits
  • How to Keep Your Employees Motivated
  • Case Study
  • Assessment

Talent Reviews

  • 360 Degree Feedback
  • Talent Calibration
  • Maintaining an Effective Workforce
  • Looking to the Future
  • Case Study
  • Assessment

Succession & Career Planning

  • What is Succession Planning?
  • Developing a Plan
  • Executing the Plan
  • Overcoming Roadblocks
  • Case Study
  • Assessment

Engagement

  • Employee Engagement
  • Generating Engagement
  • Influences
  • Case Study
  • Assessment

Competency Assessments

  • Competency Assessment Defined
  • Implementation
  • Final Destination
  • Case Study
  • Assessment

Coaching, Training & Development

  • Setting Goals
  • Developing Options
  • Providing Feedback
  • Wrapping Up
  • Case Study
  • Assessment

Dos and Don’ts

  • Do’s and Don’ts
  • Tips for Talent Management
  • Case Study
  • Assessment

Trade Show Staff Training

Being a part of a trade show can be a wise investment for any company. But preparation is important because it can ‘make or break’ how well you succeed during the show. Employees must realize that they are acting as a representative for the company and should be knowledgeable of its products and services. Preparing your staff for the trade show is a big job, so get started early!

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Recognize effective ways of preparing for a trade show
  • Know essential points to setting up a booth
  • Know the Dos and Don’ts behaviors during the show
  • Acknowledge visitors and welcome them to the booth
  • Engage potential customers and work towards a sale
  • Wrap up the trade show and customer leads

Pre-Show Preparation

  • Prepare for Physical Issues
  • Developing a Great Elevator Speech
  • Setting up a Schedule
  • Connect with Attendees
  • Case Study
  • Assessment

Booth Characteristics and Set-Up (I)

  • Stand Out
  • Create a Booth Manual/Checklist
  • Technology
  • Scout a High Traffic Area
  • Case Study
  • Assessment

Booth Characteristics and Set-up (II)

  • Signage
  • Match Your Brand
  • Private Area
  • Focus on a Message
  • Case Study
  • Assessment

During the Show (I)

  • Company Objectives
  • Highlighting Your Product
  • Do Something Memorable
  • Social Media
  • Case Study
  • Assessment

During the Show (II)

  • Classic Do’s and Don’ts
  • Gamification
  • Walk the Floor
  • Keep the Distractions Away
  • Case Study
  • Assessment

Qualifying Visitors

  • Know the Answer
  • Engage with Qualifying Questions
  • Body Language
  • Listening Skills
  • Case Study
  • Assessment

Engaging the Right People

  • Prospects
  • Time Wasters (Catch and Release)
  • Press
  • Competitors
  • Case Study
  • Assessment

The Rules of Engagement (I)

  • Start With an Open-Ended Question
  • Record all Prospect Information
  • Be Specific with Your Message
  • Get a Commitment
  • Case Study
  • Assessment

Rules of Engagement (II)

  • Having a Welcoming Environment
  • The Dos and Don’ts of Business Cards
  • Observational Skills
  • When Not in the Booth
  • Case Study
  • Assessment

Train the Trainer

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll want to be prepared for the training that you do. This course will give all types of training tools to help create and deliver engaging, compelling workshops that will encourage trainees to come back for more.

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for today. By the end of this course, you will be able to:

  • Define training, facilitating, and presenting
  • Understand how to identify participants’ training needs
  • Create a lesson plan that incorporates the range of learning preferences
  • Create an active, engaging learning environment
  • Develop visual aids and supporting materials
  • Manage difficult participants and tough topics

Understanding Training and Facilitation

  • What is Training?
  • What is Facilitation?
  • Identifying Appropriate Situations
  • Case Study
  • Assessment

Gathering Materials

  • Identifying Participants’ Needs
  • Reviewing the Materials
  • Identifying and Resolving Gaps
  • Case Study
  • Assessment

Creating a Lesson Plan

  • Planning for the Basics
  • Adding Slack Time
  • Creating a Plan B
  • Case Study
  • Assessment

Choosing Activities

  • Types of Activities
  • Preparing for Emergencies
  • What to Do When Activities Go Wrong
  • Case Study
  • Assessment

Preparing for the Workshop

  • Creating a Materials List
  • Gathering Participant Information
  • Setting Up the Physical Location
  • Case Study
  • Assessment

Getting Off on the Right Foot

  • Greeting Participants
  • Being Prepared
  • Using Icebreakers and Energizers
  • Case Study
  • Assessment

Delivery Tips and Tricks

  • Using Visual Aids
  • Creating Supporting Materials
  • Break!
  • Case Study
  • Assessment

Keeping it Interactive

  • Encouraging Discussion
  • Using Group Work
  • The Power of Sticky Notes
  • Case Study
  • Assessment

Dealing With Difficult Participants

  • The Ground Rules
  • Challenges and Solutions
  • Handling Interruptions
  • Case Study
  • Assessment

Effective Performance Management

Performance Management is not a company’s way of employing “micro-managing” techniques that stunt the professional growth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness of an organization. Whether at the organizational, departmental or employee level, the goal of performance management is to make sure all business goals are being met in a satisfactorily manner.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Define performance management.
  • Understand how performance management works and the tools to make it work.
  • Learn the three phases of performance management and how to assess it.
  • Discuss effective goal-setting.
  • Learn how to give feedback on performance management.
  • Identify Kolb’s Learning Cycle.
  • Recognize the importance of motivation.
  • Develop a performance journal and performance plan.

The Basics (I)

  • What is Performance Management?
  • How Does Performance Management Work?
  • Tools
  • Case Study
  • Assessment

The Basics (II)

  • Three Phase Process
  • Assessments
  • Performance Reviews
  • Case Study
  • Assessment

Goal Setting

  • SMART Goal Setting
  • Specific Goals
  • Measurable Goals
  • Attainable Goals
  • Realistic Goals
  • Timely Goals
  • Monitoring Results
  • Case Study
  • Assessment

Establishing Performance Goals

  • Strategic Planning
  • Job Analysis
  • Setting Goals
  • Motivation
  • Case Study
  • Assessment

360 Degree Feedback

  • What is 360 Degree Feedback?
  • Vs. Traditional Performance Reviews
  • The Components
  • Case Study
  • Assessment

Competency Assessments

  • Competency Assessment Defined
  • Implementation
  • Final Destination
  • Case Study
  • Assessment
  • Kolb’s Learning Cycle
  • Experience
  • Observation
  • Conceptualization
  • Experimentation
  • Case Study
  • Assessment

Motivation

  • Key Factors
  • The Motivation Organization
  • Identifying Personal Motivators
  • Evaluating and Adapting
  • Case Study
  • Assessment

The Performance Journal

  • Record Goals and Accomplishments
  • Linking with Your Employees or Managers
  • Implementing a Performance Coach
  • Keeping Track
  • Case Study
  • Assessment

Social Learning

We are continually placed in social learning situations. Whether we are continuing education, learning new skills at work, or participating in a club, learning often takes place in social settings. By fully understanding the process of social learning, it is possible to enhance both social and learning skills to reap the full benefits of any social learning situation.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Define and use social learning.
  • Identify social learning tools.
  • Manipulate group dynamics and culture.
  • Craft and lead role play scenarios.
  • Practice being a role model.
  • Understand modeling and observation.

Setting the Right Group Dynamic (I)

  • Communicating
  • Collaborating
  • Sharing of Best Practices
  • Refining Ideas
  • Case Study
  • Assessment

Setting the Right Group Dynamic (II)

  • Diversity Builds Knowledge
  • Social Interactions
  • People Are Different
  • Dealing with Difficult People
  • Case Study
  • Assessment

Develop a Social Learning Culture at Work (I)

  • Making the Connection
  • Tagging Star Employees
  • Recognizing Teaching Moments
  • Culture of Questioning
  • Case Study
  • Assessment

Develop a Social Learning Culture at Work (II)

  • Safe to Share Environment
  • Instilling a Passion for Learning
  • Instill a Sense of Sharing
  • Learning in the Social Unit
  • Case Study
  • Assessment

Develop a Culture of Social Learning at Work (III)

  • Remove Fear of Feedback or Criticism
  • Creating a Social Unit
  • Imitation and Modeling
  • Empowering Learners
  • Case Study
  • Assessment

Role Playing(I)

  • Identify Work Related Scenarios
  • Add Variables
  • Assign Roles
  • Prepare Role-Players
  • Case Study
  • Assessment

Role Playing (II)

  • Act It Out
  • Debrief
  • Mirror Good Examples
  • General Role Playing Tips
  • Case Study
  • Assessment

Utilizing the Right Tools (I)

  • Mentoring
  • Social Media
  • Critical Thinking
  • Gamification
  • Case Study
  • Assessment

Utilizing the Right Tools (II)

  • Relevant Resources Selection
  • Job Shadowing
  • Knowledge Management
  • Social Facilitation
  • Case Study
  • Assessment

Mobile Learning Essentials

The use of technology is on the rise, so it’s no wonder that different methods of learning have emerged over the years. Recently, mobile learning (or mLearning) has become a new method for employees to learn and grow at work. With easy access, portability and a variety of resources available, mLearning is the user favorite for fast and convenient training and education.

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. By the end of this course, you will be able to:

  • Know the meaning of mLearning
  • Recognize different methods of mLearning
  • Know the benefits/challenges of using mLearning
  • Train other employees regarding mLearning
  • Form an mLearning plan

What is mLearning?

  • mLearning Uses
  • mLearning Environments
  • mLearning Tools
  • mLearning Advantages
  • Case Study
  • Assessment

Common mLearning Devices

  • Mobile Phones
  • Tablets
  • Notebook Computers
  • Personal Digital Assistants (PDAs)
  • Case Study
  • Assessment

Ancillary Equipment in mLearning

  • Internet Connections
  • Messaging Services
  • Video Cameras
  • Bluetooth
  • Case Study
  • Assessment

mLearning vs eLearning

  • Devices Available
  • Informal vs. Formal Structure
  • Increased Access
  • Content
  • Case Study
  • Assessment

Four C’s of mLearning

  • Content
  • Computer
  • Capture
  • Communicate
  • Case Study
  • Assessment

Aspects of mLearning

  • The FRAME Model
  • The Device Aspect
  • The Learner Aspect
  • The Social Aspect
  • Case Study
  • Assessment

Challenges of mLearning

  • Dependence on Technology
  • Decreased Quality of Communication
  • Security
  • Risk of Distraction
  • Case Study
  • Assessment

Benefits of mLearning

  • Decreased Costs
  • Available Support
  • Unlimited Resources
  • Continuous Learning
  • Case Study
  • Assessment

Getting mLearning Started

  • Organize Your Resources
  • Form a Work Plan
  • Engage Employees
  • Establish an End Goal
  • Case Study
  • Assessment

Effective Knowledge Management

Today’s culture thrives on knowledge. It is evident in the items we buy or activities we invest time managing. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops and smart phones bring knowledge to our fingertips. As the old adage says, “knowledge is power. ”

Organizations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.

Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. By the end of this course, you will be able to:

  • Understand the basic concept of knowledge management (KM)
  • Identify the do’s and don’ts of KM
  • Identify the KM life cycle
  • Identify the new KM paradigm
  • Identify the KM models
  • Understand how to build a KM rational for your company
  • Understand how to customize KM definitions
  • Identify the steps to implementing KM in your organization
  • Identify tips for success
  • Understand the advance topics in KM

Understanding Knowledge Management

  • What is Knowledge
  • What is Knowledge Management
  • A Brief History
  • Applications in the Workplace
  • Case Study
  • Assessment

Dos and Don’ts

  • Data, Information, and Knowledge
  • The Tacit Mode
  • The Explicit Mode
  • Identifying Conversion Categories
  • Case Study
  • Assessment

The Knowledge Management Life Cycle

  • Understanding Episodes
  • Acquisition
  • Knowledge
  • Integration
  • Case Study
  • Assessment

The New Knowledge Management Paradigm

  • Paradigms of the Past
  • The New Paradigm
  • Implications and Applications
  • The Knowledge Management Endgame
  • Case Study
  • Assessment

Knowledge Management Models

  • The Nonaka and Takeuchi Model (SECI)
  • Wiig Model
  • Kakabadse Model
  • Boisot Model
  • Case Study
  • Assessment

Building a Knowledge Management Rationale

  • Why Rationale is Necessary
  • Building a Business Case
  • Finding Success Stories
  • The Commoditization /Customization Model
  • Case Study
  • Assessment

Customizing Knowledge Management Definitions

  • Components of a Knowledge Management Definition
  • Customizing the Components
  • Sample Definitions
  • Creating a KMBOK
  • Case Study
  • Assessment

Implementing Knowledge Management in Your Organization

  • Gathering Support
  • Identifying Opportunities for Revenue Streams
  • Key Knowledge Management Techniques
  • A Map for Success
  • The No-Budget Scenario
  • Case Study
  • Assessment

Tips for Success

  • About the Chief Knowledge Officer
  • Knowledge Management Skill Checklist
  • The Knowledge Management Imperative
  • The Hype Curve
  • Barriers and Helpers to Success
  • Case Study
  • Assessment