Work-Life Balance

Work- life balance is essential to combat stress, ensuring both individual and company success. The stress associated with unbalanced lifestyles is costly; it damages productivity and increases individual health risks. Employees who have the tools to balance their professional and personal lives are happier, healthier, and more productive. In addition to improving performance, many younger employees place a high value on work-life balance. Companies that include work-life balance as part of their culture will be able to better attract qualified candidates.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Explain the benefits of work life balance.
  • Recognize the signs of an unbalanced life.
  • Identify employer resources for a balanced lifestyle.
  • Improve time management and goal setting.
  • Use the most effective work methods for you.
  • Create balance at work and at home.
  • Manage stress

Benefits of a Healthy Balance

  • Why It’s Important
  • Increased Productivity
  • Improved Mental and Physical Health
  • Increased Morale
  • Case Study
  • Assessment

Signs of an Imbalance

  • Health Risks
  • Absenteeism
  • Burnout
  • Stress
  • Case Study
  • Assessment

Employer Resources

  • Offer More Employee Control
  • Ask Employees for Suggestions
  • Employee Assistance Program (EAP)
  • Reward Your Staff
  • Case Study
  • Assessment

Tips in Time Management

  • The Urgent/Important Matrix
  • Learn to Say No
  • Stay Flexible
  • 80/20 Rule
  • Case Study
  • Assessment

Goal Setting

  • The Three Ps
  • SMART Goals
  • Visualization
  • Prioritizing Your Goals
  • Case Study
  • Assessment

Optional Ways to Work

  • Telecommuting
  • Job Sharing
  • Job Redesign
  • Flex Time
  • Case Study
  • Assessment

At Work

  • Leave Home Stress at Home
  • Break up Large Tasks
  • Delegate
  • Set Accurate Goals
  • Case Study
  • Assessment

At Home

  • Leave Work Stress at Work
  • Turn Your Phone Off
  • Take Some “Me” Time
  • Maintain Your Boundaries
  • Case Study
  • Assessment

Stress Management

  • Exercise
  • Eating Well
  • Getting Enough Sleep
  • Self-Assessment
  • Case Study
  • Assessment

Stress Management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This course will give you a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
  • Understand what lifestyle elements you can change to reduce stress
  • Use routines to reduce stress
  • Use environmental and physical relaxation techniques
  • Better cope with major events
  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

Understanding Stress

  • What is Stress?
  • What is Eustress?
  • Understanding the Triple “A” Approach
  • Case Study
  • Assessment

Creating a Stress-Reducing Lifestyle

  • Eating Properly
  • Exercising Regularly
  • Sleeping Well
  • Case Study
  • Assessment

Altering the Situation

  • The First A
  • Identifying Appropriate Situations
  • Creating Effective Actions
  • Case Study
  • Assessment

Avoiding the Situation

  • The Second A
  • Identifying Appropriate Situations
  • Creating Effective Actions
  • Case Study
  • Assessment

Accepting the Situation

  • The Third A
  • Identifying Appropriate Situations
  • Creating Effective Actions
  • Case Study
  • Assessment

Using Routines to Reduce Stress

  • Planning Meals
  • Organizing Chores
  • Using a To-Do List
  • Case Study
  • Assessment

Environmental Relaxation Techniques

  • Finding a Sanctuary
  • Using Music
  • Seeing the Humor
  • Case Study
  • Assessment

Physical Relaxation Techniques

  • Soothing Stretches
  • Deep Breathing
  • Tensing and Relaxing
  • Meditation
  • Case Study
  • Assessment

Coping with Major Events

  • Establishing a Support System
  • Creating a Plan
  • Knowing When to Seek Help
  • Case Study
  • Assessment

Taking Initiative

From before we start our first job, we often dreamt about what career we wanted to have when we grew up. Soon, we start the journey to find the job we want to have and discover ways to make it happen. But that’s only half the battle. Once you’ve landed the job you want, you have to know ways to not only stay in your job field, but also excel in it.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Identify what initiative looks like
  • Recognize when you can take steps outside the normal
  • Build confidence in themselves
  • Learn to find opportunities
  • Learn good and bad aspects of initiative
  • Balance initiative and restraint

What is Initiative?

  • Definition
  • Benefits, Personal and Professional
  • Why People Do Not Take Initiative
  • Make Initiative a Priority
  • Case Study
  • Assessment

Take a Chance

  • Be Open Minded
  • Be Adaptable
  • Making Decisions
  • Take Responsibility
  • Case Study
  • Assessment

Recognize When You Can Step In

  • Know Your Strengths and Skills
  • Go the Extra Mile
  • Listen Carefully
  • Fill in the Gaps
  • Case Study
  • Assessment

Recognize When You Can Go Outside the Normal

  • Consider Culture and Values Before Acting
  • Is It in the Scope of Your Authority?
  • Communicate Ideas
  • Act on Solutions
  • Case Study
  • Assessment

Weighing the Consequences

  • Ask Questions
  • Risk, Impact, or Cost Analysis
  • Is Authorization Necessary?
  • When Risks Are Too High
  • Case Study
  • Assessment

Good or Bad

  • The Good
  • The Bad
  • Develop Judgment
  • Avoid Acting on Emotion
  • Case Study
  • Assessment

Confidence

  • Are You Confident?
  • Build Confidence
  • Positive Thinking
  • Visualization
  • Case Study
  • Assessment

Find Opportunities

  • Internal Opportunities
  • External Opportunities
  • Apply Core Competencies
  • What Problems Exist, and Will They Grow?
  • Case Study
  • Assessment

Be Persistent

  • Handle Setbacks
  • Manage Change
  • Modify Ideas When Necessary
  • Move Forward
  • Case Study
  • Assessment

Telephone Etiquette

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Recognize the different aspects of telephone language
  • Properly handle inbound/outbound calls
  • Know how to handle angry or rude callers
  • Learn to receive and send phone message
  • Know different methods of employee training

Aspects of Phone Etiquette

  • Phrasing
  • Tone of Voice
  • Speaking Clearly
  • Listen to the Caller
  • Case Study
  • Assessment

Using Proper Phone Language

  • Please and Thank You
  • Do Not Use Slang
  • Avoid Using the Term “You”
  • Emphasize What You Can Do, Not What You Can’t
  • Case Study
  • Assessment

Eliminate Phone Distractions

  • Avoid Eating or Drinking
  • Minimize Multi-Tasking
  • Remove Office Distractions
  • Do Not Let Others Interrupt You
  • Case Study
  • Assessment

Inbound Calls

  • Avoid Long Greeting Messages
  • Introduce Yourself
  • Focus on Their Needs
  • Be Patient
  • Case Study
  • Assessment

Outbound Calls

  • Be Prepared
  • Identify Yourself and Your Company
  • Give Them the Reason for the Call
  • Keep Caller Information Private
  • Case Study
  • Assessment

Handling Rude or Angry Callers

  • Stay Calm
  • Listen to Their Needs
  • Never Interrupt
  • Identify What You Can Do for Them
  • Case Study
  • Assessment

Handling Interoffice Calls

  • Transferring Calls
  • Placing Callers on Hold
  • Taking Messages
  • End the Conversation
  • Case Study
  • Assessment

Handling Voicemail Messages

  • Ensure the Voicemail Has a Proper Greeting
  • Answer Important Messages Right Away
  • Ensure Messages are Delivered to the Right Person
  • When Leaving a Message for Others
  • Case Study
  • Assessment

Methods of Training Employees

  • Group Training
  • One-on-One Training
  • Peer Training
  • Job Shadowing
  • Case Study
  • Assessment

Telework and Telecommuting

For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Since these employees are not working in a centralized office, they may have the advantage of having flexible schedules and shorter or no commute, they can have disadvantages when it comes to receiving feedback and being able to communicate with teammates. Through this course you should be able to stay motivated in your ‘office’ while still feeling connected to the rest of the team.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Know the skills required for working outside the office
  • Learn keys to proper self-management
  • Learn ways to manage time efficiently
  • Know different methods of organization and planning
  • Identify various forms of communication and their proper use
  • Address and resolve challenges that teleworkers can face

Core Skills Required

  • Self-Management
  • Organizing and Planning
  • Communication
  • Case Study
  • Assessment

Self-Management (I)

  • Solving Problems on Your Own
  • Being and Staying Motivated
  • You Have More Freedom – Don’t Abuse It
  • You and Only You are Accountable
  • Case Study
  • Assessment

Self-Management (II)

  • Recognize and Remove Bad Habits
  • Reflect on Mistakes and Learn from Them
  • Establish Good Habits
  • Be Assertive with Yourself
  • Case Study
  • Assessment

Time Management (I)

  • Build a Little Flexibility into Your Schedule
  • Identify and Remove Time Wasters
  • Working with Time Zones
  • Using Free Time Wisely
  • Case Study
  • Assessment

Time Management (II)

  • The Urgent/Important Matrix
  • Setting and Sticking to Deadlines
  • The Glass Jar: Rocks, Pebbles, Sand and Water
  • Recognize When You Are Procrastinating
  • Case Study
  • Assessment

Organizing and Planning (I)

  • Plan for Additional Stress
  • When to Seek Help
  • Being Proactive – Not Reactive
  • Establish Priorities and Attainable Goals
  • Case Study
  • Assessment

Organizing and Planning (II)

  • Setting Up Your Home Office
  • Remove Unneeded or Distracting Items
  • When Technology Fails
  • Develop a Normal Working Day
  • Case Study
  • Assessment

Communication (I)

  • Stay in the Loop
  • Use the Correct Medium
  • Be Clear and to the Point
  • Virtual Communication Can Be Impersonal
  • Case Study
  • Assessment

Communication (II)

  • Open and Frequent Communication
  • Share Your Information
  • Have a Collaborative Attitude
  • Setting Expectations with Family and Friends
  • Case Study
  • Assessment

Ten Soft Skills You Need

Having the technical skills and knowledge to successfully execute your job duties is only one part of being the best you can be in the workplace. In addition to these “hard” skills, we also need “soft” skills. Soft skills are those skills which allow us to effectively work with others. No matter what your position, organization, or industry, you work with people! Taking the time to build effective soft skills can contribute to a more efficient, more harmonious, and more productive workplace, as well as to your own overall job happiness and satisfaction.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Discuss how soft skills are important to success in the workplace
  • Understand the 10 key soft skills everyone should have
  • Use soft skills to relate more effectively to others in the workplace
  • Understand how to use soft skills to communicate, problem-solve, and resolve conflict
  • Apply soft skills to specific situations

What are Soft Skills?

  • Definition of Soft Skills
  • Empathy and the Emotional Intelligence Quotient
  • Professionalism
  • Learned vs. Inborn Traits
  • Case Study
  • Assessment

Communication

  • Ways We Communicate
  • Improving Nonverbal Communication
  • Listening
  • Openness and Honesty
  • Case Study
  • Assessment

Teamwork

  • Identifying Capabilities
  • Get Into Your Role
  • Learn the Whole Process
  • The Power of Flow
  • Case Study
  • Assessment

Problem-Solving

  • Define the Problem
  • Generate Alternative Solutions
  • Evaluate the Plans
  • Implementation and Re-Evaluation
  • Case Study
  • Assessment

Time Management

  • The Art of Scheduling
  • Prioritizing
  • Managing Distractions
  • The Multitasking Myth
  • Case Study
  • Assessment

Attitude and Work Ethic

  • What Are You Working For?
  • Caring for Others vs Caring for Self
  • Building Trust
  • Work Is Its Own Reward
  • Case Study
  • Assessment

Adaptability/Flexibility

  • Getting Over the Good Old Days Syndrome
  • Changing to Manage Process
  • Changing to Manage People
  • Showing You’re Worth Your Weight in Adaptability
  • Case Study
  • Assessment

Self-Confidence (Owning It)

  • Confident Traits
  • Self-Questionnaire
  • Surefire Self-Confidence Building Tactics
  • Build Up Others
  • Case Study
  • Assessment

Ability to Learn from

  • Wow, You Mean I’m Not Perfect?
  • Listen with an Open Mind
  • Analyze and Learn
  • Clear the Air and Don’t Hold Any Grudges
  • Case Study
  • Assessment

Time Management

Time management training most often begins with setting goals. These goals are recorded and may be broken down into a project, an action plan, or a simple task list. Activities are then rated based on urgency and importance, priorities assigned, and deadlines set. This process results in a plan with a task list or calendar of activities. Routine and recurring tasks are often given less focus to free time to work on tasks that contribute to important goals. This entire process is supported by a skill set that should include personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this course.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Plan and prioritize each day’s activities in a more efficient, productive manner
  • Overcome procrastination quickly and easily
  • Handle crises effectively and quickly
  • Organize your workspace and workflow to make better use of time
  • Delegate more efficiently
  • Use rituals to make your life run smoother
  • Plan meetings more appropriately and effectively

Setting SMART Goals

  • The Three P’s
  • The SMART Way
  • Prioritizing Your Goals
  • Visualization
  • Case Study
  • Assessment

Prioritizing Your Time

  • The 80/20 Rule
  • The Urgent/Important Matrix
  • Being Assertive
  • Case Study
  • Assessment

Planning Wisely

  • Creating Your Productivity Journal
  • Maximizing the Power of Your Productivity Journal
  • The Glass Jar: Rocks, Pebbles, Sand, and Water
  • Chunk, Block, and Tackle
  • Ready, Fire, Aim!
  • Case Study
  • Assessment

Tackling Procrastination

  • Why We Procrastinate
  • Nine Ways to Overcome Procrastination
  • Eat That Frog!
  • Case Study
  • Assessment

Crisis Management

  • When the Storm Hits
  • Creating a Plan
  • Executing the Plan
  • Lessons Learned
  • Case Study
  • Assessment

Organizing Your Workspace

  • De-Clutter
  • Managing Workflow
  • Dealing with E-mail
  • Using Calenders
  • Case Study
  • Assessment

Delegating Made Easy

  • When to Delegate
  • To Whom Should You Delegate?
  • How Should You Delegate?
  • Keeping Control
  • The Importance of Full Acceptance
  • Case Study
  • Assessment

Setting a Ritual

  • What is a Ritual?
  • Ritualizing Sleep, Meals, and Exercise
  • Example Rituals
  • Using Rituals to Maximize Time
  • Case Study
  • Assessment

Meeting Management

  • Deciding If a Meeting is Necessary
  • Using the PAT Approach
  • Building the Agenda
  • Keeping Things on Track
  • Making Sure the Meeting Was Worthwhile
  • Case Study
  • Assessment

Professional Presentation Skills

This course can benefit anyone who presents; a trainer, a meeting facilitator, speaker, or seminar discussion leader. No matter which role you are assuming, this course will help you become more efficient and proficient with the skills of providing information to others.

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Perform a needs analysis and prepare an outline
  • Select presentation delivery methods
  • Practice verbal and non-verbal communication skills
  • Knock down nervousness
  • Develop and use flip charts with color
  • Create targeted PowerPoint presentations
  • Utilize white boarding for reinforcement
  • Describe how video and audio enhance a presentation and list criteria for determining what types to use
  • Enrich the learning experience with humor, questions, and discussion.

Creating the Program

  • Performing a Needs Analysis
  • Writing the Basic Outline
  • Researching, Writing, and Editing
  • Case Study
  • Assessment

Choosing Your Delivery Methods

  • Basic Methods
  • Advanced Methods
  • Basic Criteria to Consider
  • Case Study
  • Assessment

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Case Study
  • Assessment

Non-Verbal Communication Skills

  • Body Language
  • Gestures
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Case Study
  • Assessment

Overcoming Nervousness

  • Preparing Mentally
  • Physical Relaxation Techniques
  • Appearing Confident in Front of the Crowd
  • Case Study
  • Assessment

Creating Fantastic Flip Charts

  • Required Tools
  • The Advantages of Pre-Writing
  • Using Colors Appropriately
  • Creating a Plan B
  • Case Study
  • Assessment

Creating Compelling PowerPoint Presentations

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B
  • Case Study
  • Assessment

Wow ‘Em with the Whiteboard

  • Traditional and Electronic Whiteboards
  • Using Colors Appropriately
  • Creating a Plan B
  • Case Study
  • Assessment

Vibrant Videos and Amazing Audio

  • Required Tools
  • Tips and Tricks
  • Creating a Plan B
  • Case Study
  • Assessment

Project Management Essential Skills

In the past few decades, organizations have discovered something incredible: principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size. This course will give you an overview of the entire project management process, as well as key project management tools that they can use every day.

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. By the end of this course, you will be able to:

  • Define projects, project management, and project managers
  • Identify the importance of the PMBOK and PMI
  • Identify the five process groups and ten knowledge areas as defined by the PMI
  • Describe the triple constraint
  • Perform a project needs assessment and write goals, requirements, and deliverables
  • Create key project documents, including the statement of work, project planning worksheet, and project charter
  • Build a project schedule by estimating time, costs, and resources
  • Understand and use the work breakdown structure
  • Create project planning documents, such as a schedule, risk management plan, and communication plan
  • Use planning tools, including the Gantt chart, network diagram, and RACI chart
  • Establish and use baselines
  • Monitor and maintain the project
  • Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project

Key Concepts (I)

  • What is a Project?
  • What is Project Management?
  • What is a Project Manager?
  • Case Study
  • Assessment

Communication

  • About the Project Management Institute (PMI)
  • About the Project Management Body of Knowledge (PMBOK)
  • The Five Process Groups
  • The Ten Knowledge Areas
  • The Triple Constraint
  • Case Study
  • Assessment

Initiation (I)

  • Identifying Your Stakeholders
  • Assessing Needs and Wants
  • Setting a SMART Project Goal
  • Creating Requirements and Deliverables
  • Case Study
  • Assessment

Initiation (II)

  • Creating a Statement of Work
  • Completing the Project Planning Worksheet
  • Completing the Project Charter
  • Case Study
  • Assessment

Planning (I)

  • Managing Expectations
  • Creating a Task List
  • Estimating Time
  • Estimating Resources
  • Estimating Costs
  • Case Study
  • Assessment

Planning (II)

  • Building the Work Breakdown Structure
  • Creating the Schedule
  • Creating a Risk Management Plan
  • Creating a Communication Plan
  • Case Study
  • Assessment

Planning Tools

  • The Gantt Chart
  • The Network Diagram
  • Using a RACI Chart
  • Going the Extra Mile: Microsoft Project
  • Case Study
  • Assessment

Executing the Project

  • Establishing Baselines
  • Monitoring Project Progress
  • Triple Constraint Reduction Methods
  • Case Study
  • Assessment

Maintaining and Controlling the Project

  • Making the Most of Status Updates
  • Managing Change
  • Place Guide in a Visible Area
  • Case Study
  • Assessment

Social Intelligence

Social intelligence can seem like a complicated term and can make many of us feel nervous. But social intelligence is something we deal with every day and it can help us navigate better experiences from our social environment. Whether we’re at home or at work, knowing how to be more aware of ourselves and our surroundings can help us make the best out of any social situation!

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. At the end of this course, you should be able to:

  • Be aware of our own behaviors
  • Learn to be empathetic with others
  • Know tools for active listening
  • Effectively communicate interpersonally
  • Recognize various social cues
  • Determine appropriate conversation topics
  • Know various forms of body language

Increase Your Self Awareness

  • Remove or Limit Self-Deception
  • Ask For Feedback
  • Be Open to Change
  • Reflect On Your Actions
  • Case Study
  • Assessment

The Keys to Empathy

  • Listening and Paying Attention
  • Don’t Judge
  • Shift Your View
  • Don’t Show Fake Emotions
  • Case Study
  • Assessment

Active Listening

  • Attunement
  • Don’t Jump to Conclusions
  • Shift Your Focus
  • Don’t Discount Feelings
  • Case Study
  • Assessment

Insight on Behavior

  • Perception
  • Facts vs. Emotions
  • Online Communication
  • Listen and Watch More
  • Case Study
  • Assessment

Communication

  • Give Respect and Trust
  • Be Consistent
  • Always Keep Your Cool
  • Observing Body Language
  • Case Study
  • Assessment

Social Cues (I)

  • Recognize Social Situations
  • The Eyes Have It
  • Non-Verbal Cues
  • Verbal Cues
  • Case Study
  • Assessment

Social Cues (II)

  • Spectrum of Cues
  • Review and Reflect
  • Being Adaptable and Flexible
  • Personal Space
  • Case Study
  • Assessment

Conversation Skills

  • Current Events
  • Conversation Topics
  • Cues to Watch For
  • Give People Your Attention
  • Case Study
  • Assessment

Body Language

  • Be Aware of Your Movements
  • It’s Not What You Say – It’s How You Say It
  • Open vs. Closed Body Language
  • Communicate with Power
  • Case Study
  • Assessment